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Privacy Policy

In order to uniquely identify each customer, we use cookies. Cookies do not divulge any personal information about you. They are solely used as an identifier. In our case, cookies allow us to keep track of things in your shopping cart. In order to use our site, cookies must be enabled.

 Information Collection & Use

Warehouse 115 is the sole owner of the information that is collected from customers on this site.

We work in conjunction with other companies to perform functions on our behalf. Examples include fulfilling orders, delivering orders, processing credit card payments, and providing customer service. They have access to address information needed to perform their functions, but may not use it for any other purpose.

Online Security

We employ the best security available on the internet for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site.

Please note to ensure our customers’ safety online, all orders go through security checks before we start processing them. Keep this in mind while ordering, as there may be a slight delay between when you place the order and when we start processing it.

Shipping Policy

The shipping charge is calculated within our system based on the dimensions, weight, and freight class and by zip code. Our freight calculator communicates with multiple carriers to determine the lowest rates available to your location. Depending on what you order, your order may be fulfilled from various locations. This is always done with the thought to get you your order ASAP, with the least amount of costs involved.

Great care is taken when packing your order, but on rare occasions, errors may occur. If there is an error with any part of your shipment, please contact us within 5 business days of receiving your order so we can take care of this for you.

Please note, at this time we only ship to the contiguous United States. Orders cannot be shipped to Alaska, Hawaii, or Puerto Rico.

Availability

Occasionally we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail within 48 business hours. If you have a time constraint on your order please respond to the e-mail and our Order Support team will work on a solution for you!

Returns Policy

All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. We cannot accept returns for any used merchandise; no exceptions. In order for returns to be accepted, your items must be returned within 7 days from receipt of your order.

The return shipping fee is the customer’s responsibility.

Refunds will be issued to the original form of payment (credit card, PayPal, etc.). Original shipping charges will be deducted from the refund unless the return is the result of an error by Warehouse 115.

Special orders, custom items, and cut-to-order items cannot be returned. Returns of defective items are also handled based on the manufacturer’s return/warranty policy. Since manufacturers’ return policies and restocking fees vary, please contact us as soon as possible if you wish to return an item so we can get the return set-up for you with the manufacturer.

Returns resulting from customer order error will be charged a 20% restocking fee.

We charge restocking fees because we want to continue to keep prices as low as possible for you! When an item is returned, there are additional costs associated with processing the return. Most companies will pass that cost on by increasing the costs of their goods to all customers. Instead of raising our prices, we only charge a restocking fee to the customer that returned the item.

If you need assistance with the return of larger items, or if you have any other questions, please contact Customer Support.

Canceled Orders

If you decide to cancel any part of your order after it has been shipped, please note that you will be responsible for all shipping and handling charges, plus a 20% restocking fee. Again, all fees will be deducted before a refund is issued.

Custom & Special Orders

If you have placed an order for a custom or special order item, it may be canceled only before it enters the production period at the manufacturer. After the custom or special order has entered the production period, you will be responsible for the shipping costs and order amount, and you will not be entitled to any refunds, credits or exchanges.

Terms & Conditions

Charges are only billed to your credit card once your items ship from our warehouse. You will be charged for the total order at the time of the first shipment, even if your items will be shipped from several different locations at different times.

Credit Cards

We ask that all orders be placed online via credit card payment. From the shopping cart, you have the option to checkout using our secure server or PayPal. We accept all major credit cards including MasterCard, Visa, American Express and Discover.

Limitation of Liability

Warehouse 115 shall not be liable for any damages that result from the use of, or the inability to use, any product sold on this site. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

In the event that a Warehouse 115 product is incorrectly priced, we reserve the right to refuse or cancel any orders placed for product listed at such incorrect price. This right is reserved even in the instance that your order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue you a full refund.

Warranties

All of our products come with the standard manufacturer's warranty. Approximately 90% of our products will have a shelf life of over 100 days. We guarantee a shelf life of at least 30 days on all products. 

Order Tracking

In order to provide our customers with the most up to date information regarding orders, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to use a valid email address when placing your order.

Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique tokensessional, Allows Magento to store information about your session (referrer, landing page, etc). 

_magento_visitno data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_magento_uniqno data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. 

Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on our website. The information is depersonalized and is displayed as numbers, meaning it cannot be traced back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.

Google AdWords: Using Google AdWords code we are able to see which pages helped lead to sales. This allows us to make better use of our paid search budget.

DoubleClick: We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.